If something looks wrong: (1) Re-read the rules you set — condition names are listed in Field conditions. (2) Check the option you mean — Features explains each setting.
Discount never applies
Discount never applies
- Dates and status — Is it Active and inside the start/end range?
- Type — Product deals need matching cart lines; order deals need the cart total; shipping deals need a shipping rate at checkout.
- Customer rules — Tags, segments, or B2B company may exclude guests or the account you tested with.
- Code — Typo in the code, or another discount blocking combinations (see Combinations).
Wrong amount
Wrong amount
- Tier vs volume and thresholds — Features.
- Limitations — Max quantity, max dollars, “every Nth item,” etc.
- Currency — Fixed amounts may be per currency column.
Staff see it, customers do not
Staff see it, customers do not
- Rules tied to tags or segments that customers do not have.
- Country or market limits.
Storefront vs checkout
Storefront vs checkout
Checkout is where the final price is decided. Smarty runs there at sort order 2. If the theme looks wrong but checkout is right, enable the theme app embed in Settings. More: Storefront and checkout.
Stack two product discounts on the same line (Shopify Plus)
Stack two product discounts on the same line (Shopify Plus)
Turn on Combinations → Product discounts on both promotions. Under Same-line combine tags, add tags that must appear as Tags on the other discount (Discount tags) — the relationship is mutual. Example: Discount A lists
SEASONAL under same-line tags and has discount tag LOYALTY; Discount B lists LOYALTY under same-line tags and has discount tag SEASONAL. Full behavior: Features — Combinations.Still stuck?
Still stuck?
Use Contact in the Smarty app footer (see How the app works).