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Effective date: January 12, 2025 · Last updated: April 5, 2026

Privacy policy

At Neezon, we are committed to protecting the privacy and integrity of your data. As a Shopify app partner, we adhere to Shopify’s guidelines for handling protected customer data. This policy also covers our websites and support. It explains what we collect, how we use it, and your choices.

Who we are

Neezon develops Shopify applications and related sites and documentation designed to enhance how merchants run their stores. We aim to provide reliable tools and support while respecting privacy. Depending on your region, the data controller for certain processing may be the Neezon entity identified on your contract or invoice. For general privacy inquiries, use the contact section at the end of this page.

Information we collect

We may collect:

  • Website and marketing. Basic technical data (such as IP address, browser type, and pages viewed), cookies or similar technologies where allowed, and information you submit through forms (for example, name and email).
  • Shopify apps. Data required to operate an app for a merchant store—only to the extent necessary to deliver the functionality you expect. That can include identifying products, customers, or shop configuration as permitted by Shopify’s APIs and the scopes you approve when you install the app; ensuring the app runs reliably and integrates with your store; and settings you save in the app (for example, discount or promotion configuration).
  • Support. Content you send when you contact us, including email threads and attachments you choose to provide.

How we use information

We use information to:

  • Provide, maintain, and improve our websites and apps;
  • Authenticate users where applicable, prevent abuse, and protect security;
  • Respond to support requests and communicate about service changes;
  • Comply with law and enforce our terms.

We do not sell your personal information and we do not rent or share customer data accessed through our apps with third parties for their own marketing. Where we rely on consent (for example, certain marketing cookies), you may withdraw it at any time.

Shopify apps & customer data

For data our apps access through Shopify to serve your store: we use it only to deliver app functionality. We follow Shopify’s requirements for protected customer data.

No copy of that customer data on Neezon servers for ongoing storage. Accessed data is transmitted securely and used as needed to fulfill the app’s features; processing is consistent with Shopify’s environment and API policies, not repurposed for unrelated databases on our side.

We apply the following practices:

  • Minimal access — we request only the data necessary for the app to function.
  • Shopify’s guidelines — we follow Shopify’s rules for managing protected customer data.
  • Security in transit — data interactions use encryption and are managed securely in line with industry practice.

If you uninstall a Neezon app, permissions granted for data access are revoked, and we do not retain that app’s customer data on Neezon servers for ongoing use.

Shopify & third parties

Merchants install our apps through Shopify. Shopify processes merchant and end-customer data under its own policies and agreements. We use subprocessors (such as hosting or email delivery) bound by confidentiality and security commitments appropriate to their role. You may request a current list of subprocessors using the contact details at the end of this policy.

Retention

Shopify app customer data is handled as described inShopify apps & customer data—we do not retain that category on our servers like a merchant database.

Other information (websites, support, billing, security logs) may be retained only as long as needed for the purposes in this policy, including legal, accounting, or reporting requirements. Periods depend on the data type and whether you remain an active customer.

Your rights

As a Shopify merchant, you control your store’s data in Shopify, including much customer data. Depending on where you live, you may also have rights to access, correct, delete, or export personal data about you, or to object to or restrict certain processing. To exercise rights with respect to data Neezon processes, contact us using the details below. You may lodge a complaint with your local supervisory authority.

Children

Our services are not directed to children under 16, and we do not knowingly collect their personal information.

Changes

We may update this Privacy Policy to reflect changes in our apps, websites, or legal requirements. We will post the revised version on this page and update the “Last updated” date at the top. We encourage you to review it periodically. Material changes may require additional notice where required by law.

Contact

For questions about our privacy practices or how customer data is used, contact the Neezon support team: email[email protected], websitehttps://neezon.com, or use ourcontact page.